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Shipping and Duties Information

Shipping

If you include shipping for your order and the shipping costs are higher than the estimated standard shipping rates charged to your order then you will be notified of the added costs before we process the order. If these additional costs are more than you are willing to pay then you can cancel your order and get a 100% immediate refund, no questions asked. We will not proceed with the order until we get your approval of any additional costs.

Duties & Taxes

Our products are currently sold only in Canada. Our products can be purchased outside of Canada however in this case the shipping, duties and taxes are the responsibility of the purchaser. Most products are subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country. Please check your country's import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase.

Some products are not allowed to be imported to some countries. It is your responsibility to know if an item is not permitted to be imported into your country before placing the order. Buy Online Direct is not responsible if a product does not clear customs causing the goods to be returned or confiscated.

All applicable duties and taxes outside of Canada, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer's or supplier's) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company, when the products are delivered.

Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer's or supplier's) responsibility.

Buy Online Direct shall not be responsible for any shipping or customs delay since this is outside our control.